Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, add tenants, upload documents, or use any features of the platform. This includes:

• Account information (name, email address)
• Property and tenant details you enter into the platform
• Documents and files you upload (contracts, inspection reports, photos)
• Payment records you log manually
• Support messages and feedback you submit through the platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the 9Checks platform
• Send you system notifications, reminders, and updates related to your account
• Respond to your support requests and communications
• Monitor and analyse usage to improve our services
• Comply with legal obligations

3. Data Storage and Security

Your data is stored securely using industry-standard infrastructure. We use encrypted connections (HTTPS) for all data in transit. Access to your data is restricted to authorised personnel only. While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.

4. Sharing of Information

We do not sell your personal information. We may share your data only in the following limited circumstances:

• With service providers who help us operate the platform (e.g. cloud storage, email delivery)
• If required by law, court order, or governmental authority
• To protect the rights, property, or safety of 9Checks or our users

5. Tenant Data

When you add tenants to the platform, you are responsible for ensuring you have the appropriate consent to store and process their personal information. 9Checks acts as a data processor on your behalf for tenant-related data. Tenant data is only accessible to the landlord account that created it.

6. Session Storage and Tracking

We use secure local storage (not cookies) to maintain your session and keep you logged in. We currently do not use analytics or tracking tools. We do not use advertising cookies or sell your browsing data.

7. Data Retention

We retain your data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance reasons.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict processing of your data

To exercise any of these rights, please contact us at the email address below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: support@9checks.com